Hi! Thanks for using FamPay. We would like you to read these terms of service (“Terms/Terms of Service”) carefully, before you use our platform or any of its services (we will call them “Services”). This is important because these Terms are a legally binding document. They govern your use of our website and our mobile application called FamPay (collectively, the “Platform”) created by Fampay Solutions Private Limited, a company incorporated under the laws of India, with its registered office at No.7, 1st A Main, Sector 6, H.S.R Layout, Bengaluru (Bangalore) Urban, Karnataka, 560102, (“FamPay”).
FamPay is a marketing and distribution partner of IDFC FIRST Bank Prepaid Card. FamPay has entered into a co-branding agreement with IDFC FIRST Bank Ltd., a banking company incorporated under the laws of India, having its principal place of business/registered office at 8th Floor, No. 1 Harrington Road, Chetpet, Chennai 600 031 (“IDFC”, “Bank”). Pursuant to this agreement, IDFC will issue the pre-paid payment instruments (“PPI(s)”) which will be co-branded and marketed by FamPay and offered to you through the Platform (“Wallet(s)”). The types of Wallets which we may offer you (from time to time) through the Platform, have been described in clause 5 of these Terms.
These Terms are a binding agreement between you, IDFC and FamPay (acting on behalf of IDFC). Throughout this document, we use the terms “we”, “us” and “our” to refer to IDFC and FamPay (acting on behalf of IDFC) and the terms “you” and “your” to refer to you, the user of the Platform. These Terms are in addition to and not in derogation of any other terms stipulated by IDFC and FamPay from time to time. In case of any conflict between these Terms and such other terms, these Terms will prevail.
Eligibility: Please ensure to use the Platform only in the following events:
Last updated: We may revise these Terms, update the Platform and modify the Services (at any time) to improve your experience on our Platform and on account of changes in Applicable Law (defined below). So, please check this page regularly to take note of any such changes. If you do not agree with any change made by us, you have the option to stop using our Services (but we will be sad to see you go).
The features of each of these Wallets are described below. These features are subject to and may change based on changes in Applicable Law.
Office hours: 12 noon to 7 PM.
Email address: firstname.lastname@example.org
If however, you want to register a complaint in relation to your use of the Wallet Account, please refer to IDFC’s Customer Grievance Redressal Policy given here. This policy captures the grievance redressal mechanism available to you in relation to your Wallet Account. It will tell you how to escalate your complaints and obtain a resolution. IDFC will treat your complaints in a transparent and fair manner and in accordance with Applicable Law.
Fam, formerly FamPay, focuses on financial inclusion of the next generation. FamX by Trio, is India's first Spending Account made for everyone. With your own Spending Account, you can now save, spend, earn, and learn everything about money!
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